How to create an FTP account and connect to your website

Step 1

Login to your��account (instructions here:�Logging in to cPanel)

Step 2

Search for ftp in the search bar and select "FTP Accounts"

Step 3

At the top of the page it gives you an option to create an account, make note of the username and password requirements

Step 4

Create the username.� If you have problems coming up with a password, use the password generator.��Make sure you copy this password and put it in a safe place like a password manager�(you will not be able to recover this password, but you can reset it). Check the box and click on "Use Password"

Step 5

Choose the directory this account will have access to.� To have access to your root hosting files, you can leave this empty.� "public_html" will be your website root.�This cannot be changed.� If you need to change it, you will need to re-create the account.

Step 6

Choose the disk quota for this account.� This is the amount of disk space this account can use.� Please note that even if this account is set to "unlimited" it is still limited to your overall package disk space.

Step 7

Select "Create FTP Account'

Step 8

Once the account is created, you can pull up the account information under the "FTP Accounts" heading on the same page. Click on "Configure FTP Client".� The Manual settings will be listed below.

*FTP through CoreFTP is no longer supported, you must use SFTP to connect to your account.�

Step 9

This snippet is from a program called WinSCP, but the settings are basically the same from client to client.� Select your protocol (FTP), your Encryption (TLS/SSL Explicit), your port (21), and type in your FTP address.� Then click on "Login" (this may also be "Connect" depending on your client)

Step 10 (Optional)�

Connecting with SFTP

To connect with SFTP instead of FTP you must log in with your cPanel/5Nines account and not the FTP account that was configured in Steps 2 through 8. You will need to change the file protocal of your FTP client to SFTP as well.�


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